Contact

At Herour, we prioritize open, transparent, and legally compliant communication with our customers. Whether you have an inquiry regarding our products, need assistance tracking an order, or require support for a return, our dedicated customer service team is here to help.

Please find our official corporate and contact details below. These details represent our verified legal entity and operational infrastructure.

1. Legal & Corporate Identity

  • Trade Name / Storefront: Herour
  • Legal Company Name: 101 SOUTH CONGRESS LLC
  • Company Registration Number (LLC ID): L19000176794
  • Official Representative: John Sykes

2. Direct Contact Channels

  • Customer Service Email: care@herour.shop (We aim to respond to all written inquiries within 24 business hours.)
  • Official Support Hotline: +1 8629023944

3. Physical & Registered Mailing Address

For official correspondence, legal notices, or administrative inquiries, our corporate office is located at:

101 SOUTH CONGRESS LLC
280 NE 2ND AVENUE,
DELRAY BEACH, FL, 33444,
United States

*Important Notice for Returns: Please do not ship return packages directly to the corporate address above without obtaining a prior Return Merchandise Authorization (RMA) from our support team via email. Unauthorized shipments cannot be processed.

4. Operational Hours & Time Zone Coordination

To best serve our primary market in Singapore, our support team operates on Singapore Standard Time (SGT), despite our corporate infrastructure being based in the United States. We appreciate your understanding regarding international time zone variations.

  • Customer Service Hours: Monday through Friday, 9:00 AM – 6:00 PM (SGT).
  • Weekend Availability: Closed on Saturdays, Sundays, and official public holidays. Inquiries sent over the weekend will be prioritized on the following Monday morning.

5. Consumer Transparency Commitment

In full compliance with international e-commerce regulations and Google Merchant Center guidelines, Herour guarantees that all pricing on this storefront is processed strictly in United States Dollars (USD) and all eligible orders across Singapore qualify for  free shipping without hidden charges. We enforce a strict privacy standard to protect your personal and payment data during every interaction.